Qatar Airways Launches Bespoke Customer Service Channel With Dedicated 24/7 Social Media Support

DOHA, Qatar – Getting in touch with Qatar Airways’ Customer Service team has been made even easier today thanks to the launch of a brand new dedicated 24/7 Twitter channel.

New dedicated 24/7 Twitter channel to enhance passengers’ customer service experience

Although the online support function already exists within the world’s most popular digital airline’s channels, by introducing a dedicated 24/7 bilingual service, Qatar Airways’ passengers will now be provided with an even more customised online support service in keeping with the award-winning airline’s premium customer service proposition.

Using the dedicated support handle of @QRsupport, passengers can raise their enquiries and receive replies 24-hours-a-day, seven-days-a-week in English and Arabic from the airline’s highly responsive Customer Service team, ensuring Qatar Airways’ passengers can continue to contact the airline as quickly and simply as possible.

Qatar Airways Chief Commercial Officer, Mr. Ehab Amin, said: “Social media has transformed the way and speed in which people interact with one another and businesses, so we are delighted that this new Twitter handle demonstrates our ongoing commitment to innovate and to continue raising the bar in anticipating and meeting the needs of our passengers, quickly and smoothly.

“Qatar Airways will continue to enhance our renowned customer service both in the sky and on the ground, recognising the increasingly important role played by social media. We are committed to continually evolving and offering even more ways for our passengers to communicate with us.”

Qatar Airways Senior Vice President, Marketing and Corporate Communications, Ms. Salam Al Shawa, said: “Qatar Airways continues to grow both in reach and recognition online. Our social media engagement strategy has successfully created a buzz online, so much so that we are the world’s ‘most-liked’ airline on Facebook.

“We are also proud that our five-star service has been recognised in a recent independent survey* which found that Qatar Airways had the highest positive sentiment, especially for its in-flight service, products, special offers and promotions, and airport experience, compared to any other Middle East airline.”

This follows on the success of the airline’s ‘No Borders, Only Horizons’ video campaign, which has continued to resonate positively with travellers worldwide, becoming the ‘Top Viral Video’ in June 2017, as recognised by Advertsing Age, a global website that monitors campaigns from all brands worldwide. The airline has also previously won awards for Best Emerging Airline on Social Media and Best Use of Emerging Platform by an Airline**.

The airline has taken full advantage of the world’s most popular social media channels to improve its loyal passengers’ customer service experience, and has continued to expand its reach to ensure consistent customer engagement across numerous platforms. Engagement with the airline is widely available in key markets in multiple languages – including English, Arabic, Chinese and Russian, to name a few – via Twitter, Facebook, YouTube, Instagram, Linkedin, Pinterest, Snapchat, Google+, Tumblr, Weibo in China and VKontakte in Russia. Qatar Airways has a combined audience of more than 16 million followers around the world.

Qatar Airways has received a number of accolades this year, thanks in part to its continual dedication to customer service, including Airline of the Year by the prestigious 2017 Skytrax World Airline Awards, which was held at the Paris Air Show. This is the fourth time that Qatar Airways has been given this global recognition as the world’s best airline. At the same ceremony, Qatar’s national carrier was also named Best Airline in the Middle East, World’s Best Business Class and World’s Best First Class Airline Lounge.

All passengers flying with Qatar Airways can enjoy the airline’s award-winning interactive in-flight entertainment system, Oryx One, which offers up to an amazing 3,000 entertainment options.

Celebrating 20 years of flying, Qatar Airways is one of the fastest-growing airlines operating one of the youngest fleets in the world, with 200 aircraft flying to more than 150 key business and leisure destinations across six continents. Qatar Airways is also launching 26 exciting new destinations around the world between now and the end of 2018, including; Chiang Mai, Thailand; Rio de Janeiro, Brazil; San Francisco, U.S. and Santiago, Chile.

*The independent study by the Toulouse Business School, in partnership with Brands Eye, (a social media data mining company) measured sentiment towards Middle East airlines between March to June 2017.

Qatar Waives Entry Visa Requirements for Citizens of 80 Countries

DOHA, Qatar – Qatar’s Ministry of Interior (MoI), Qatar Tourism Authority (QTA) and Qatar Airways today announced that Qatar will allow visa-free entry for citizens of 80 countries, effective immediately. Citizens of those countries* wishing to visit Qatar will no longer need to apply or pay for a visa; instead, a multi-entry waiver will be issued free-of-charge at the port of entry, upon presentation of a valid passport with a minimum validity of six months and a confirmed onward or return ticket.

Qatar considering further enhancements to visa policy, including waiver for holders of visa/resident permit for GCC and Schengen countries, as well as UK, USA, Canada, Australia and New Zealand  

Depending on the nationality of the visitor, the waiver will either be valid for 180 days, from the date of issue, and allow the visitor to spend a total of 90 days in Qatar (multiple-entry waiver); or it will be valid for 30 days from the date of issue and entitle the visitor to spend up to 30 days in Qatar with the possibility of applying for an extension of the waiver for an additional 30 days (multiple-entry waiver).

These developments come as part of a series of measures that Qatar has taken to facilitate visitor access to the country. Last month, Qatar launched an e-visa platform, www.qatarvisaservice.com, through which travellers of all nationalities can apply for tourist and visitor visas with more efficiency and ease. The country is also considering further enhancements to its visa policy, such as waiving visa requirements for holders of a residence permit or a valid visa from the nations of the Gulf Cooperation Council (Bahrain, Kuwait, Oman, Saudi Arabia, and the United Arab Emirates), United Kingdom, United States of America, Canada, Australia, New Zealand or the Schengen countries. This waiver would allow eligible visitors to obtain an Electronic Travel Authorisation by completing a simple online application at least 48 hours prior to travel.

Qatar Airways Group Chief Executive, His Excellency Mr. Akbar Al Baker, said: “Today’s announcement places the State of Qatar as the most open country in the region. This is a momentous occasion for Qatar, making the number of nationalities eligible to enter our country without a visa the highest in region, which is something that we are very proud of.

“Qatar Airways is the patriotic flag carrier for the State of Qatar and as such we are extremely honoured to bring millions of people each year to our beautiful, welcoming and historic country. This important initiative from the Ministry of Interior and Qatar Tourism Authority will provide an opportunity to welcome even more visitors, from even more countries, to experience the many exciting attractions that await them.”

According to Hassan Al Ibrahim, Chief Tourism Development officer at QTA, visa facilitation is a critical component of the national tourism sector strategy, which QTA is currently reviewing in partnership with stakeholders from the public and private sectors. With renewed focus by the country’s leadership on diversifying the national economy, a revised strategy which empowers various players to boost the growth of tourism is set to be launched on 27 September 2017, when Qatar hosts the official celebrations of World Tourism Day.

“Easing entry to Qatar is a key enabler for the growth of Qatar’s tourism industry. With this announcement we are already turning the pages of the Next Chapter of Qatar’s journey towards 2030,” commented Al Ibrahim. “Together with our partners in the public and private sectors, we have examined all of the elements needed to create a smooth and enticing experience that can attract visitors from around the world. There is no doubt that facilitating and streamlining access at all ports of entry are key factors in creating a positive first and lasting impression of Qatar.”

Al Ibrahim added, “With 80 countries eligible for a visa waiver, Qatar is now the most open country in the region and we are delighted to invite visitors to discover our renowned hospitality, cultural heritage and natural treasures.”

Brigadier Mohammed Al Ateeq, Director General of the Department of Passport and Expatriates Affairs at MoI, commented, “We are very pleased to announce that nationals of 80 countries are now eligible for a visa waiver and can enter Qatar without requiring any prior visa arrangements. Together with our partners at QTA and Qatar Airways, we have been working to enhance our country’s visa policies and implement solutions to better facilitate travel to Qatar. Further enhancements are being studied and we look forward to announcing them in due course.”

In November 2016, Qatar introduced a free transit visa, which allows passengers of all nationalities transiting in Qatar for a minimum of five hours to stay in Qatar for up to 96 hours (four days). In May 2017, QTA launched +Qatar, an initiative to promote the country as a stopover destination, with the national carrier, Qatar Airways. These measures, along with intensified international marketing, have resulted in a 39 per cent increase in the number of stopover visitors during the first six months of 2017, compared with the same period last year.

As part of Qatar Airways’ and QTA’s combined efforts to boost tourism in the country, the award-winning airline has accelerated its global expansion plans, and recently announced the launch of a number of new destinations that it is adding to its network by the end of August including Kiev, Ukraine and Prague, Czech Republic. Yesterday, the airline launched Sohar, in the Sultanate of Oman. Qatar Airways also recently launched a direct service to Dublin, Republic of Ireland; Nice, France and Skopje, connecting even more people to more places, and making it easier than ever for passengers to visit Qatar as part of their journey.

The below section details the new visa waiver eligibility for citizens of the 80 countries.

Entry to Qatar is approved at the sole discretion of Qatar’s Ministry of Interior.

  1. A) Nationals of the following 33 countries will not require prior visa arrangements and can obtain a visa waiver upon arrival in Qatar. The waiver will be valid for 180 days from the date of issuance and entitle its holder to spend up to 90 days in Qatar, during either a single trip or on multiple trips.
  2.   Austria
  3.  Bahamas
  4.  Belgium
  5.  Bulgaria
  6.  Croatia
  7.  Cyprus
  8.  Czech Republic
  9. Denmark
  10.  Estonia
  11. Finland
  12. France
  13. Germany
  14. Greece
  15. Hungary
  16. Iceland
  17. Italy
  18. Latvia
  19. Liechtenstein
  20. Lithuania
  21. Luxembourg
  22. Malta
  23. Netherlands
  24. Norway
  25. Poland
  26. Portugal
  27. Romania
  28.  Seychelles
  29.  Slovakia
  30.  Slovenia
  31.  Spain
  32.   Sweden
  33.  Switzerland
  34.  Turkey
  35. B) Nationals of the following 47 countries will not require prior visa arrangements and can obtain a visa waiver upon arrival in Qatar. The waiver will be valid for 30 days from the date of issuance and entitle its holder to spend up to 30 days in Qatar, during either a single trip or on multiple trips. This waiver may be extended for a further 30 days.
  36.     Andorra
  37.    Argentina
  38.    Australia
  39.    Belarus
  40.    Bolivia
  41.   Brazil
  42.    Brunei
  43.   Canada
  44.   Chile
  45. China
  46. Colombia
  47. Ecuador
  48. Panama
  49. Costa Rica
  50. Georgia
  51. Guyana
  52. Hong Kong
  53. India
  54. Indonesia
  55. Ireland
  56. Japan
  57. Kazakhstan
  58. Lebanon 
  59. Azerbaijan  
  60. Macedonia
  61. Malaysia
  62. Maldives
  63. Mexico
  64. Moldova
  65. Monaco
  66. New Zealand
  67. Paraguay
  68. Peru
  69. Russia
  70. San Marino
  71. Singapore
  72. South Africa
  73. South Korea
  74. Suriname
  75. Cuba
  76. Thailand
  77. Ukraine
  78. United Kingdom
  79. United States
  80. Uruguay
  81. Vatican City
  82. Venezuela 
Hats Off To Another Successful Season Of The Qatar Goodwood Festival

DOHA, Qatar – More than 100,000 horse-racing devotees attended the prestigious 2017 Qatar Goodwood Festival during the course of the five-day event, helping maintain its reputation as one of the major sporting highlights of the ‘British Summer Season’.

Runners and riders celebrate the season’s racing, thanks to the partnership between Qatar Airways and the Qatar Racing and Equestrian Club

Despite some wet weather, a sell-out crowd of more than 25,000 race-goers watched on the last day as top jockeys and their horses competed in one of the highlights of the UK’s flat racing season.

Qatar Airways Group Chief Executive, His Excellency Mr. Akbar Al Baker, said: “Qatar Airways’ partnership with the Qatar Racing and Equestrian Club has proved another winning combination for The Qatar Goodwood Festival, crowning a successful season for race-goers and horses alike.

“The UK is a very important market for us, so our association with The Qatar Goodwood Festival is always an excellent opportunity to engage with our premium customers and showcase Qatar Airways’ five-star products and services including our First Class seat, available on our A380 service between Doha and Heathrow.”

Nasser Sherida Al Kaabi, General Manager of Qatar Racing and Equestrian Club, said: “The success of The Qatar Goodwood Festival is always helped enormously by the partnership of Qatar Airways, which helps raise the profile of this magnificent event. We look forward to extending our partnership with Qatar Airways to ensure the airline becomes a firm fixture in the years to come.”

Winning design of Ladies’ Day top hat chosen from scores of enthusiastic entrants

Adam Waterworth, the Goodwood Estate Sports Managing Director, said: “The partnership between Qatar Airways and the Qatar Racing and Equestrian Club makes The Qatar Goodwood Festival a firm-favourite with race-goers. And despite some inclement weather the sun came out on the last day and the meeting finished on a real high. That’s what Goodwood is all about – great racing, great weather, and a fantastic atmosphere.”

The world-class field included two Qatari front-runners which took part in the Qatar Sussex Stakes, where a £1 million pot of prize money was on hand for the lucky winners.

World-famous jockey Frankie Dettori was riding Al Jazi, which was the winner of the L’Ormarins Queens Plate Oak Tree Stakes. Al Jazi is owned by Al Shaqab and trained by Francois Rohaut.

Meanwhile, Tayf was the winner of the Qatar International Stakes. Tayf is owned by H.H. Sheikh Abdullah Bin Khalifa Al Thani trained by Alban de Mieulle and ridden by jockey Olivier Peslier.

It was also a photo-finish at the Qatar Airways competition to find the best hat worn on Ladies’ Day. Leading style influencer Hermione Olivia chose an off-white hat adorned with lilies for its elegant simplicity, and its lucky owner won of a pair of return Business Class tickets from the UK to Doha, plus five-star hotel accommodation provided by the Qatar Racing and Equestrian Club. Entrants competed on Instagram using the hashtag #QatarAirways.

As well as offering a choice of 72 non-stop flights per week from London Heathrow, Manchester, Birmingham and Edinburgh to Doha and onwards to a network of more than 150 destinations worldwide, Qatar Airways will also start flying to Cardiff next year. The airline is launching 26 exciting new destinations around the world between now and the end of 2018, including; Chiang Mai, Thailand; Rio de Janeiro, Brazil; San Francisco, U.S.; and Santiago, Chile.

Multiple award-winning Qatar Airways was this year awarded Airline of the Year by the prestigious 2017 Skytrax World Airline Awards (the fourth time it has won this global accolade). Qatar’s national carrier also clinched Best Airline in the Middle East, World’s Best Business Class and World’s Best First Class Airline Lounge.

12056 times viewed

Comments